We're here to help
A real person reads every email. We usually reply within one business day.
Have an account? The fastest way is the in-app form: sign in and open the Parent Dashboard’s Support card — replies land right there.
Child safety
Safety concerns and law-enforcement contact, including preservation requests.
safety@colorvidakids.aiPrefer the phone? Call or text us toll-free at 1-855-490-5999. By mail: Color Vida, LLC, 15 East Chicago Street, Rapid City, SD 57701.
If a child is in immediate danger, contact local law enforcement and the NCMEC CyberTipline first — we are not an emergency service.
Quick answers
I forgot my password
Use "Forgot password" on the sign-in screen and we'll email you a reset link. You can also sign in with Google, Apple, or a passkey (Face ID / Touch ID) if you set one up.
How do I manage my subscription?
In the grown-ups area, choose Billing to open the secure Stripe portal — change seats, update your card, download invoices, or cancel. Details on Pricing.
How do I turn Vida's AI or sharing on or off?
Both are per-kid switches in the grown-ups area, and both apply on your kid's very next tap. Sharing is off by default. More in Parents & Safety.
How do I export or delete our data?
Both are self-serve in the grown-ups area, and deletion is immediate. Full details on Account & Data.
Which devices does it run on?
Color Vida Kids is available on the App Store, Google Play, and the Amazon Appstore — one family account works across all of them.